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Customer Service Award Recipients

Commonwealth Health Corporation, the parent company of The Medical Center at Franklin, recognizes employees each month who exemplify "high quality" customer service standards. These employees demonstrate exceptional job performance as well as exceed customer expectations and are nominated by peers, guests or patients. The recognition program includes the Ambassador and Golden Pineapple Award programs.

AMBASSADORS - Recipients for April 2016

Brandon Davis

The Medical Center – Rehabilitation Services

“Brandon is always wonderful with our patients. He is awe-inspiring with each and every patient with whom he gives therapy. His kindness and his professionalism is displayed every day to staff and to patients. Brandon’s commitment to excellence in all he does is outstanding.”

Daisy Law

The Medical Center at Scottsvile– LTC Activity Department

“Daisy commits herself heart and soul to our organization. Each day her priority is to ensure the residents, staff, families, and visitors have the best experience possible while they are on our campus. She greets each day with a smile, has a kind heart, and is a phenomenal team member.”


Kim Cooke

The Medical Center – Ambulatory Surgery 

“Kim is an awesome nurse.  She is attentive to each of her patients and treats them like family. Her patients love her. She is devoted to her profession and is very thoughtful and considerate in assisting staff regardless of the request. She is a model of Service Excellence.”


GOLDEN PINEAPPLE - Recipient for 2nd Quarter 2016

David Briggs

The Medical Center – Food Services

“David represents the epitome of engagement as demonstrated by his hard work and dedication to customer service. He gives supportive leadership to his staff. He is always will to assist everyone and does so with a smile and a positive attitude. David’s leadership is truly inspiring.”