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Customer Service Award Recipients

Commonwealth Health Corporation, the parent company of The Medical Center at Franklin, recognizes employees each month who exemplify "high quality" customer service standards. These employees demonstrate exceptional job performance as well as exceed customer expectations and are nominated by peers, guests or patients. The recognition program includes the Ambassador and Golden Pineapple Award programs.

AMBASSADORS - Recipients for May 2015

Joshua Cauley
The Medical Center – 4D

“Josh has put forth a great effort in implementing a uniformed system for nursing care and physician matters. He always has a positive attitude and humbled manner when working with our patients and staff. Without hesitation, he goes the extra mile in all that he does for the patients and his co-workers. ”

Kim Spears
Franklin Medical Center – Lab

“Kim always has a positive attitude and gives 100% every day in her work.  She is always on top of things in getting the labs and results back promptly. Regardless of the question you ask her, she will either know it or seek the answer for you.  Kim is a wonderful co-worker and is highly skilled in her profession.”

Richard Mabrey
CHC - Telecommunications 

“Richard always responds to requests quickly and he consistently resolves the issues. Richard makes the inconvenience of having technical problems far easier with which to function because he is on the project. He is a pleasure with whom to work and provides service excellence in all that he does.”


GOLDEN PINEAPPLE - Recipient for 2nd Quarter 2015

Willa Anderson
The Medical Center – 5B

“Willa has been a loyal member of the staff and mentor. She always has a smile and is always willing to assist others. She is passionate and considerate to the patient’s as well as their family’s concerns. Willa encourages her staff to strive for excellence in their care of patients and conveys this every day in all that she does.”