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Customer Service Award Recipients

Commonwealth Health Corporation, the parent company of The Medical Center at Franklin, recognizes employees each month who exemplify "high quality" customer service standards. These employees demonstrate exceptional job performance as well as exceed customer expectations and are nominated by peers, guests or patients. The recognition program includes the Ambassador and Golden Pineapple Award programs.

AMBASSADORS - Recipients for February 2015

Amy Brumett
The Medical Center - Infusion Center

"Amy accepts many responsibilities without being directed. She has created and organized processes that have helped our nursing staff and our patients. She responds promptly to requests. Amy genuinely cares for her patients and has been instrumental in the outstanding care given to them in our department."

Ophelia Leary
The Medical Center - Cardiology

"Ophelia brings light into our department with her positive attitude towards the patients and the staff. She always has a smile and is eager to help at all times. She continuously goes far above what is expected in her daily schedule. Ophelia is outstanding in her service excellence to others."

Lisa Napier
The Medical Center - Ambulatory Surgery

"Lisa is an outstanding nurse. She educates her patients and she gives excellent nursing care to them. She is a team player with her co-workers and always exceeds what is expected of her on a daily basis. Lisa consistently helps her patients and the staff. She is professional in her nursing skills."


GOLDEN PINEAPPLE - Recipient for 1st Quarter 2015

Ashley Hittson
Commonwealth Regional Specialty Hospital 

"Ashley always has a positive outlook and attitude no matter what she is doing. She accommodates everyone, both patients and staff.  Her professional excellence is exhibited each day with each patient.  Ashley is an outstanding supervisor to the staff and caregiver to the patients.”