At The Medical Center at Franklin, we value quality and are committed to providing the highest level of care and service at every opportunity. To that end, we employ a variety of quality initiatives that reach throughout our organization.
The Joint Commission Quality Check
Hospitals accredited by The Joint Commission like The Medical Center at Franklin submit quality data as part of the accreditation process. The data and other information about the hospital are posted on The Joint Commission website.
The Medical Center at Franklin submits information to the Centers for Medicare and Medicaid Services (CMS) that is posted on the CMS website, Hospital Compare. Hospital Compare is a tool that publicly reports hospital performance in a consistent, unified manner. It provides information on how well hospitals care for patients with certain medical conditions or surgical procedures.
The Performance Excellence team of Six Sigma Master Blackbelts and Management Engineers provides The Medical Center at Franklin with flexibility to problem solving. Opportunities for improvement are identified that address the corporation's key strategic goals including improved quality and safety of services rendered, creating a positive customer service experience, and improving financial and operational efficiency. Projects are approached using versatile methods including full-fledged Six Sigma methodology, LEAN tools, Rapid Action projects, WorkOuts and other process improvement techniques. The results lead to improved processes, productivity and efficiency.